{"@context":"https://schema.org","@type":"JobPosting","title":"Service Desk - Technical Support","description":"

Our client, an international manufacturer of video security technologies, seeks a Technical Support Representative on a long term, indefinite basis (definite potential for temp-to-hire). This is a hybrid (in office/remote position). Join a stable, fast growth company and work with cutting edge technologies.

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In this role, you will you'll be the first point of contact for customer inquiries, providing essential product support via email and phone. Your responsibilities include addressing installation, operational functions, and troubleshooting, while promptly documenting and resolving customer requests

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Responsibilities for Technical Support Specialist:

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Answer incoming customer phone calls regarding product issues
Identify and resolve simple “how to” questions related to product configuration, initial deployment and product licensing using knowledgebase articles, scripts, and product documentation for products and services.
Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Ticketing system.
Document customer information and recurring technical issues to support product quality programs and development.
Documents support interactions, including details of inquiries, complaints, comments, and actions taken.
Escalation of complex cases to Technical Support Agents

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Skills and Work Experience:

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Minimum of 2 years of experience working in technical support with products
Minimum of 2 years of experience in a customer-facing remote support role at a high-capacity helpdesk/call center environment
Experience documenting resolutions in Zendesk or a similar ticketing systems
Excellent attention to detail and multi-tasking ability
Strong communication/interpersonal skills, both written and verbal
Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy
Excellent time management skills- ability to organize and manage multiple priorities and meet deadlines

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Technical Experience:

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1 -2 years experience in technical support of computer hardware or technical products
Basic understanding of IP cameras is a plus
A Current Certification in either CompTIA A+, CCENT, Google IT Support Professional (Preferred)

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Hours: 9:00 am - 5:30 pm, Mon - Fri (flexible)
\nHybrid Position - 3 days in office / 2 days remote (work-from-home)
\nPay $25/hr

","datePosted":"2026-10-16","hiringOrganization":{"@type":"Organization","name":"Uniforce Staffing Solutions "},"validThrough":"2026-11-15","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Teaneck Township, NJ","streetAddress":"500 Frank W Burr Boulevard Suite 43 Teaneck, NJ New Jersey 07666 United States","addressRegion":"New Jersey","postalCode":"07666","addressCountry":"United States"}},"employmentType":"OTHER","identifier":{"@type":"PropertyValue","name":"Uniforce Staffing Solutions ","value":"17921821692190146944fRu"},"directApply":true,"industry":"Technical Support"}